18 years leading technology implementations, benefits programs, and insurance operations — directing product teams and coordinating 20+ program managers across complex, regulated environments in healthcare, insurance, and enterprise SaaS.
Owned product strategy for an AI-driven Pega benefits platform and led website development and design work, using Figma Make, Claude Code, and Codex to vibe-code and prototype front-end experiences directly. Managed four cross-functional teams spanning 30+ people and delivered a consent management governance platform serving 10,000+ employees ahead of schedule with zero compliance gaps.
Owned budget management and executive reporting across a cross-functional marketing and digital product portfolio, including state regulatory approval for TV commercial content and BCBS website copy. Led AI feature and mobile app testing cycles and participated in PI Planning as part of SAFe Agile delivery.
Managed distributed and offshore teams across four global regions, onboarding external customers and partners while launching an AI-driven knowledge center achieving 92% engagement.
Led website design changes and cross-functional delivery of an e-commerce platform transformation as founding PM, managing vendor and implementation-partner relationships and onboarding external partners.
Managed a 55-person team and multiple external software vendor relationships across three concurrent enterprise implementations, onboarding each vendor with zero missed CMS and Medicaid regulatory milestones.
Managed 20+ program managers and workstream leads plus external vendor and contractor teams, owning vendor contracts and budget for the first New York State full deployment of the Allscripts Sunrise EHR platform across 1,000+ staff and 4 clinical sites.
Hands-on implementation configurator on a Cerner Millennium EHR go-live, authoring UAT test scripts across 6+ modules for a migration of 300+ users.
Health & Welfare Benefits Analyst administering defined contribution plans — annuity plan enrollment, benefit calculations, and beneficiary elections — plus Medicare Insurance Agent and Admissions Advisor & Student Support Coach roles, 18 years of progressive experience spanning benefits, insurance, and healthcare operations.